Customer Support | Epsilon International

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Customer Support

The Epsilon International EMEA Support team consists of product experts with an extensive knowledge of both the functional and technical aspects of DREAMmail and DREAM. Based in London, the team can provide fluent spoken and written support in English, French, German, Spanish and Arabic and our global presence ensures that there is support available when you need it most.

Global customer support locations

The Epsilon Global Customer Support group provides technical support services to Epsilon International customers around the globe:

North America
Toronto, Canada
Lafayette, Colorado

Asia Pacific
Sydney, Australia
Shanghai, China

EMEA
London, UK

To best serve our customer's requirements, the Epsilon International Support team can be contacted in a variety of ways:

EMAIL

The preferred method of contact for most clients, we utilise CRM technology to automatically create and manage service request tickets. Please send your requests to:

dreammailsupport@epsilon.com

dreamsupport@epsilon.com

PHONE

DreamMail DREAM	UK UK	+44 20 8614 5981 +44 20 8614 5980
DreamMail DREAM	France France	+33 1 43 12 87 28 +33 1 43 12 87 29
DreamMail DREAM	Germany Germany	+49 211 91387-400 +49 211 91387-500

WWW

The Knowledge Base contains articles that answer the most common support questions – how certain features work, recommended solutions to common problems and information on system updates. Clients are issued log in details during the on boarding process so that before logging a support ticket, Knowledgebase can be accessed to address your query immediately.