Global Management and Support


Epsilon manages more than 500 clients from 22 worldwide offices on four continents. To keep pace with the demand, we have more than 500 global associates dedicated to delivering cutting edge email solutions. In addition to offering a localized UI in five languages, we also support a vast number of character sets in multiple languages. Specific capabilities are mapped against a company’s particular needs.


At Epsilon, we specialize in global engagement. As the world’s largest ESP, we routinely work with companies to support their regional and international email program needs. We can give organizations with worldwide reach the immediate attention they deserve from one of our regional offices. We’re experts when it comes to coordinating schedules and resolving issues across multiple continents. For example, you may have an operations team based in Asia, a marketing team in France and another team in the U.S. It can be challenging to coordinate working in that environment. But with our expertise navigating the global landscape, your worries will disappear.

To support our international client base, Epsilon’s email platform manages creative content and table data in 23 character sets including Unicode and supports more than 50 languages used throughout APAC including Chinese, Japanese, Thai and Korean, and EMEA such as English, French, German and Greek.

We also offer a consolidated process and specific procedures to support regional requirements and provide global visibility and optimization including:

  • Account Management
  • Technology Support and Escalation
  • Business Intelligence & Reporting
  • Invoicing
  • Project/Program Management
  • Deliverability Management
  • Privacy and Compliance Management
  • Localized, modular account support from Epsilon staff