Epsilon International EMEA Privacy Policy

Last Revised: May 22, 2012

This Privacy Policy applies solely to information collected by Epsilon International on www.epsilon.com/emea and other Epsilon affiliate sites that display or link directly to this Policy (collectively, “Sites”). This Privacy Policy is designed to ensure that visitors to our Sites understand how and why Epsilon International collects and uses information provided by users of our Sites.

Information Collection and Use

Epsilon International Information Collection Practices

Epsilon International collects and stores the information you provide to us through our Sites. For instance, you provide information to us through registration and other forms we may ask you to complete. This may include such personal information as your name, the company you work for, business title, postal address, email address, telephone number, marketing preferences, and other information. Epsilon International collects only the information necessary to process a request you make to Epsilon International.

In addition, Epsilon International automatically collects certain information from your computer, such as your web browser, IP address and pages visited on our Sites.

Epsilon International Information Use Practices
Epsilon International will not use your information except as described in this Policy in effect at the time of collection. As this Policy is revised, we note the new effective date above. If Epsilon International identifies new material purposes for the information already collected from you, we will seek your express consent prior to using the information for any new purpose.

Epsilon International uses the information we collect to fulfill requests you have made to Epsilon International. We may also use your information to make our Sites easier for you to use and to inform you of service and product updates, new products and other related information from Epsilon International.

Epsilon International uses your browser information to analyse trends, administer our Sites, track users’ activities on our Sites, help us understand the parts of our Sites visited most often and gather broad demographic information for aggregate use in improving our Sites.

Information Sharing and Disclosure

Except as described in this Policy, Epsilon International does not share, sell, rent, loan, trade, lease or disclose your personal information to any third party without your prior consent.

To fulfill a particular request by you, the information you provide may be shared within the Epsilon family of businesses.

Epsilon International may share your information with our affiliate companies who may be able to address or respond to your inquiries. All Epsilon International affiliates are committed to protecting your privacy and will uphold the commitments made in this Policy.

Epsilon International may share your information with our service providers who perform services on our behalf. All Epsilon International service providers are committed to protecting your privacy and will uphold the commitments made in this Policy.

Epsilon International may share your information with another company in relation to a sale or consolidation of Epsilon International’s assets, provided, however, that such companies agree to honour all of the privacy commitments set forth in this Policy.

We reserve the right to disclose your personal information as required by law, court order or other valid legal processes.


Opt-Out of Epsilon International Corporate Communications
Epsilon International maintains an email marketing newsletter list and event alerts list to communicate with our clients and prospects. Individuals must affirmatively ask to join our email list by opting-in.You may opt-out of Epsilon International corporate communications at any time by setting your preferences via the preference setting link within the email you receive, by contacting us via email at emeaprivacy@epsilon.com or by following these links in the relevant language: French, German and English.

Epsilon International also maintains a postal mailing list to communicate with our clients and prospects. You can request to be removed from our mailing list by contacting us via email at emeaprivacy@epsilon.com or by phoning any of the contact numbers provided on our Locations page.

Access To and Correction of Personal Information
To request access to and correction of the information we have about you or to request deletion of your personal information from our systems, please send a request via email to emeaprivacy@epsilon.com. Epsilon International will respond within 14 days.


Cookies are small text files that are stored by your web browser and store data to make your browsing experience easier and faster. We and our third party service providers who assist with managing our Sites use cookies, web beacons and similar technologies on our Sites.

The European Union Directive 2009/136/EC, amending Directive 2002/58/EC on Privacy and Electronic Communications (otherwise known as the e-Privacy or Cookie Directive) and laws in EU countries implementing such Directive, require user consent before a site may place cookies and other similar technologies on your device or to utilize such technologies to access information on your device. We and our third party service providers who assist with managing our Sites may utilize and place such technologies on your device when you browse our Sites.

Cookies Used by Epsilon on Our Sites
Performance Cookies: These cookies collect information about how visitors use our Sites for web analytics purposes, for instance which pages visitors go to most often and error messages received. Epsilon International utilizes Google Analytics for web analytics. All information collected by these cookies is anonymous; they do not collect information that identifies a visitor. These cookies are only used to improve how our Sites work and your experience on our Sites. By using our Sites, you agree that we can place these types of cookies on your device.

Functionality Cookies: These cookies allow our Sites to remember choices you make (such as remembering your user name and password, language preference or the region you are in) and provide enhanced, more personalized features. These cookies may also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have requested, such as when you register or create an account on our Sites to keep you logged in to your account as you browse the internet. These cookies do not track your browsing activity on other websites. By using our Sites and signing up for an account with us, you agree that we can place these types of cookies on your device.

Modifying Your Browser Settings
You can modify your browser settings at any time, including setting your browser to notify you when you receive a cookie, giving you the choice to decide whether or not to accept it. If you reject cookies, you may still use our Sites, but functionality of some areas may be limited.

Below are links to information on managing your cookie preferences with common browsers:

To learn more about Google Analytics, including how to opt-out, please visit:

For more information about cookies generally, please visit: http://www.iabeurope.eu/cookies-faq.aspx and www.youronlinechoices.eu.

For any questions related to our web technologies, you may always contact us via email at emeaprivacy@epsilon.com.

Targeted Advertising

As you browse the internet, you may see advertisements on the web pages you visit. Epsilon International delivers and works with advertising partners to enable the delivery of relevant messages to the right consumers, while protecting consumer privacy and offering choices about participating in such activities. This is called Targeted Advertising and may be based on a variety of factors, such as websites you visit, perceived interests, and demographic information. Targeted Advertising does not result in you seeing more ads, rather the ads you see will be more relevant to you.

For more information regarding Epsilon International’s Targeted Advertising activities and to opt-out of Targeted Advertising, please visit the Epsilon International Consumer Opt-Out page.

For more information generally on Targeted Advertising, please visit www.youronlinechoices.eu.


Epsilon International uses physical, electronic and administrative safeguards designed to protect your personal information against loss, misuse or alteration. All information is stored securely and may only be accessed by employees with a legitimate business need to access the information.

Epsilon International may process and store personal information on our servers in the United States of America or the United Kingdom.

Links to Third Party Sites

Our Sites contain links to third party sites. This Privacy Policy does not apply to the information collection and use practices of third party sites. We encourage you to review the privacy policies of any third party site you may link to from our Sites.

U.S. Safe Harbor

Epsilon International complies with the principles of the U.S. – E.U. Safe Harbor Framework and the U.S. – Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information from European Union member countries and Switzerland.

The following Epsilon entities, Epsilon Data Management, LLC, Alliance Data FHC, Inc., trading as Epsilon International, and Epsilon Interactive, formerly dba Bigfoot Interactive, certify that they adhere to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. Please see http://export.gov/safeharbor for details regarding our compliance.

As part of our participation in Safe Harbor, we have agreed to the TRUSTe dispute resolution process for disputes relating to our compliance with the United States Safe Harbor Privacy Framework. If you have any complaints regarding our compliance with the Safe Harbor Framework you should first contact us at emeaprivacy@epsilon.com.

If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by:

Internet: https://feedback-form.truste.com/watchdog/request

Mail: WatchDog Complaints, TRUSTe
          835 Market Street, Suite 800
          San Francisco, CA, USA 94103

If you are mailing TRUSTe to lodge a complaint, you must include the following information:

  • The name of the company
  • The alleged privacy violation
  • Your contact information
  • Whether you would like the details of your complaint shared with the company

For information about TRUSTe or the operation of TRUSTe's dispute resolution process, see https://feedback-form.truste.com/watchdog/request or request this information from TRUSTe at the address listed above. The TRUSTe dispute resolution process will be conducted in English.

Changes to This Policy

Epsilon International may revise this Privacy Policy from time to time. If we decide to change this Privacy Policy, we will post those changes here and other places we deem appropriate so that you are aware of what changes have been made in how we collect, use and disclose your information. You should bookmark and periodically review this page to ensure that you are familiar with the most current version of this Policy. You can determine when this Policy was last revised by checking the "Last Revised" legend at the top of this Policy.


To ask questions about Epsilon International’s Privacy Policy, email emeaprivacy@epsilon.com or send correspondence to:

Epsilon International
Attention: Privacy
Teddington House
67 Broad Street, Teddington
Middlesex TW11 8QZ, UK