Consumer Survey Reveals Notable Difference in Channel Preferences of Mobile and Non-Mobile Users
Epsilon Study Finds Approximately Half of Mobile Device Users Prefer Digital Communications
DALLAS, TX — December 03, 2012 — Epsilon, the global leader in delivering direct-to-customer connections that drive business performance, today released the annual 2012 Channel Preference Study, which revealed that while mobile penetration continues to grow significantly, consumers’ perceived value of mobile marketing is not yet aligned with marketers’ expectations.
- Mobile device users were 40-50% more likely to prefer email and online communications, respectively, than non-users;
- 21% of U.S. consumers and 26% of Canadian consumers use their cellular devices for sending and/or receiving email on a daily or weekly basis;
- 3% of U.S. consumers and 3% of Canadian consumers use mobile QR codes;
- U.S. tablet users are 50% more likely, on average, to prefer receiving information via email compared to those without smartphones or e-readers;
- 42% of U.S. consumers and 39% of Canadian consumers said direct mail is the preferred channel to receive sensitive health information;
- 36% of U.S. consumers and 35% of Canadian consumers said direct mail is the preference channel to receive insurance information. 39% and 38%, respectively said the same for Financial services information, and 26% and 20% respectively said the same for Retail information;
- 73% of Americans and 62% of Canadians said they receive a lot of emails that they simply do not open;
- 70% of Americans and 69% of Canadians said they have received more emails in the past year than the year before;
- 62% of Americans and 63% of Canadians said they enjoy checking the mailbox for postal mail;
- 51% of U.S. consumers and 49% of Canadian consumers said they pay more attention to postal mail than email;
- 73% of U.S. consumers and 67% of Canadian consumers said they prefer direct mail for brand communications because they can read the information at their convenience.
- Women are more trusting of word of mouth information received from family and friends than men (55% versus 47%);
- Not surprisingly, doctors and nurses are the most trusted sources of healthcare information (according to 78% of U.S. consumers and 86% of Canadian consumers) while YouTube and Twitter are the least trusted sources (6% among Americans and 4% among Canadians).
- Of the social channels included in the study, LinkedIn had the strongest growth in consumer usage in 2012 versus 2011 in the U.S., from 12% to 19%;
- 17% of U.S. consumers and 25% of Canadian consumers are very or somewhat interested in receiving offline communications for brands they have Liked or visited on social media sites.
- Group Deal awareness is 40% higher among mobile device users;
- On average, 40% of consumers who own mobile devices are likely to prefer email communications compared to non-device owners.