Pat FoellSenior Director, Strategic Services

Why customer centricity must be part of your strategy

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This post is contributed by Patricia Foell, Senior Director, Strategic Consulting at Epsilon.  Across industries, across channels and across the globe, the words customer centricity are heard in every conversation about the customer experience. “The customer must be at the center of the business” and “know your customer” are common mantras. But what does this […]

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