Podcast episodes
#06: Grocery Industry Insights from the Index
From the importance of capturing "share of heart" to the evolving landscape of online grocery shopping, we explore how UK grocery retailers are adapting to meet consumer demands.
#05: Electronics & Appliances Industry Insights
In this episode, learn exactly the lever that has emerged as the primary loyalty driver, particularly reflecting consumer's needs for brand trust and personalized experiences.
#04: Fashion Industry Insights from the Index
Listen to hear how sustainability, comfort, and digital transformation shape consumer loyalty, and uncover the exact strategies that fashion retailers need to apply to continually build loyalty.
#03: Approach and Relevance for UK Marketers in 2024
In this episode, we delve into the Epsilon Loyalty Index framework and the insights it offers on UK consumer behaviour in 2024, which has changed dramatically in recent years.
#02: Navigating Loyalty - A Deep Dive into the Index Framework
This episode outlines the practical steps you need to take to solve your marketing challenges, with the help of with real-life examples, helping you to achieve increased engagement and sales.
#01: Understanding Value - Led Loyalty in the UK
Discover how Epsilon's value-led loyalty approach can transform customer engagement, driving meaningful exchanges between brands and consumers.