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Beware the personalisation gap!

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Research reveals shoppers crave personalisation, but retailers are struggling to deliver  

It has never been more important for retailers to differentiate themselves by leveraging shopper data and personalising the customer journey. 

But while shoppers crave individualised experiences, Retail Week-Epsilon consumer research shows fashion retailers are struggling to hit the mark. 

Take a look at the key findings below, or download the PDF with the button above.


Dowload the full report here