Brick-and-mortar stores have historically been an anchor for fostering strong customer relationships. But, thanks to COVID-19 lockdowns and business closures, in-person interactions have been limited, and people have been looking for new ways to shop and engage. The customer experience as we know it has completely changed - from retail to travel, financial services to restaurants.
In this webinar, the Wise Marketer interviewed Tamara Oliveria, Senior Director of Strategy, Loyalty & Customer Experience, who shared our new concept of contactless loyalty.
Download the webinar to learn how to build loyalty in an increasingly contactless world.