Consumer Preference Center

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Consumer preference center

Epsilon believes you should understand how data about you is provided to and used by Epsilon for marketing purposes.

Epsilon provides companies the tools to bring relevant marketing offers to consumers. Our business is to help companies reach consumers who are interested in their products or services. One way we do so is by providing consumer information to other companies so that they may send you offers that may be of interest to you. 

Epsilon believes you should understand how data about you is provided to and used by Epsilon for marketing purposes. 

We believe that the more informed you are about the use of your data for marketing purposes, the more you can enjoy the many benefits afforded by the appropriate use of your information. We have created this Consumer Preference Center, and our Consumer Guide to direct marketing (Guide), to provide you more information regarding our use of consumer information for Direct Marketing purposes.

This Consumer Preference Center, and the Consumer Guide, apply to our direct marketing and database services that we provides to our clients.  This privacy policy does not apply to data collected through our corporate website. For more information on about data collected on our website please visit our privacy notice.

As a consumer, you have the ability to opt out of receiving direct marketing that Epsilon enables. You may opt out by following the steps provided below. Opting out of Epsilon’s marketing databases will stop the delivery of some direct marketing, but will not eliminate all ad offers or even all relevant offers.

Privacy policy


 

  • Opting out of email from clients of Epsilon

    Epsilon is an email service provider. Our clients provide their customer email addresses to us in order for us to perform email services on behalf of our clients. We then deploy emails on their behalf.

     

    Epsilon may also aggregate email and email activity data and uses this activity to serve more relevant marketing emails for our client’s global email campaigns. This data is not disclosed to our marketing partners, and Epsilon does not disclose email addresses to third parties. 

     

    Epsilon does not in any way own this data and is therefore unable and unauthorized to remove you from a client’s email list. If you are a customer of an Epsilon client and would like to be removed from a client’s email list, you may use the unsubscribe mechanism within the email you receive, or you may contact the marketer directly and request that your email be removed. Please be aware that you may do business with several companies that are clients of Epsilon and you must contact each to be removed from their email lists. Epsilon in no way sells or shares these email addresses with any company without consent.

     

  • About interest-based advertising

    As you browse the internet or mobile applications, you may see advertisements on the websites or applications you visit based on your browsing history. For example, while you read a news article about 24 hours in Paris, you may see an advertisement at the top of the web page for a hotel in Paris. This type of relevant advertising is known as interest-based advertising. Interest-based advertising may be based on a variety of factors, such as websites or applications you visit, perceived interests and demographic information. The goal of interest-based advertising is to make the ad that you receive on your browser or mobile application more relevant to you so that you are more likely to click on the ad, seek additional information on a product or service or make a purchase. Interest-Based Advertising does not result in you seeing more ads, rather the ads you see should be more relevant to you.

     

    Epsilon works with advertising partners on behalf of our clients to enable the delivery of relevant advertising to the appropriate consumers.

     

    Epsilon may use data elements from our Marketing Databases to assist our clients in presenting the right offer to the appropriate consumer. For more information, please read our Consumer Guide to direct marketing. You may request access to your household’s information in Epsilon’s marketing databases by filling out and submitting our online Marketing Data Summary Request Form.

     

    To learn more about interest-based advertising, and your choices, please visit the Relevant Advertising Opt-Out section of our privacy policy.

  • Opting out of Epsilon’s marketing

    databases

     

    Epsilon respects your choice not to receive direct mail marketing. You may opt out of Epsilon’s marketing databases via email or postal mail to one of the addresses listed below. 

     

    North America

    optout@epsilon.com

    Epsilon

    Attention: Privacy

    P.O. Box 1478

    Broomfield, CO 80038

     

    EU and EEA region

    emeaprivacy@epsilon.com

    Epsilon International

    Attention: Privacy

    Teddington House

    67 Broad Street

    Teddington

    Middlesex TW11 8QZ, UK

     

    Asian-Pacific region

    apac-privacy@epsilon.com

    Epsilon International-APAC

    Attention: Privacy

    Room 2601, 26/F

    Hopewell Center

    183 Queen’s Road East

    Wanchai, Hong Kong

     

    Please be aware of the following:

     

    • By opting out of our marketing databases, you may stop receiving catalogs that you enjoy receiving. We appreciate your patience in giving us time to carry out your request.

     

    • Opting out of direct mail marketing from Epsilon will only stop mailings that originate with Epsilon. You may continue to receive direct mail as companies often work with multiple companies like Epsilon. For privacy concerns, we do not accept or process any third party or service provider request’s for opt outs.

     

    • If you move or change your name, you will need to opt-out again with your new address or name.

     

    • By opting-out with Epsilon, you are opting-out of Epsilon’s marketing databases only, not databases belonging to other companies. There are other companies similar to Epsilon that provide consumer information to marketers for marketing purposes and you should also opt-out with them if you do not want your information shared for marketing purposes.

     

    • When you opt-out with Epsilon, Epsilon does not delete your information but will retain the information necessary to remember your opt-out choice. We mark it on our databases as “Do Not Share”. When you are marked as “Do Not Share”, Epsilon knows that you do not want your information shared in the event your information is later resubmitted to us. If your information were completely deleted, we would have no way to know you requested that your information not be shared in the future. We want to be sure that your requests are honored until you tell us of a change.

     

  • Stop mail being sent to a deceased individual

    U.S. consumers: DMA’s Decease Do Not Contact List

     

    Canadian consumers: CMA Do Not Mail List

     

    U.K consumers: The Bereavement Register

     


    You may also contact us directly at 1.888.780.3869 with the full name, address and date of death and we will remove the individual from our databases.

     

  • Contact us

    If you have questions, including around Epsilon’s consumer preference center, please get in touch. Our email and postal addresses:

     

    North America

    privacy@epsilon.com

    Epsilon

    2550 Crescent Drive
    Lafayette, CO 80026
    Attn: Privacy Manager

     

    EU and EEA region

    emeaprivacy@epsilon.com

    Epsilon International

    Attention: Privacy

    Teddington House

    67 Broad Street

    Teddington

    Middlesex TW11 8QZ, UK

     

    Asian-Pacific region

    apac-privacy@epsilon.com

    Epsilon International-APAC

    Attention: Privacy

    Room 2601, 26/F

    Hopewell Centre

    183 Queen’s Road East

    Wanchai, Hong Kong