Epsilon Q2 2015 North America email trend results: Open rates on desktops, mobile and tablets remain steady

DALLAS, TX –October 8, 2015 – Epsilon, the global leader in creating connections between people and brands, today released the Q2 2015 North America Email Trends and Benchmarks report. As mobile usage flattens, open rates by device type on desktops, mobile and tablets showed little fluctuation throughout 2014 and into 2015, likely leading overall open and click rates to also remain steady.

According to the report, which is compiled from 7.8 billion emails sent by Epsilon in April, May and June 2015, Business as Usual (BAU) open rates at 30.5% were in line with Q2 2014 open rates (30.8%). Click rates at 3.6% dropped slightly from 4.0% in Q2 2014. Triggered messages, which are sent based on a consumer action, continued to outperform their BAU counterparts in both open and click rates, reporting open rates 78.7% higher than BAU in Q2 2015 and click rates 233.4% higher. Q2 2015 triggered email trends are compiled from about 350 million triggered emails sent in April, May and June 2015.

“Delivering a dynamic, relevant and personalized experience to email subscribers has become an expectation,” shared Judy Loschen, Vice President of Digital Analytics at Epsilon. “Marketers must be equipped to deliver this experience to forge stronger connections with consumers. In doing so marketers can elevate the effectiveness of their email program and its place in the omnichannel customer journey.”

Other highlights from Business as Usual and Triggered Message trends include:

Business as Usual Email Trends

The quarterly BAU analysis is compiled from 7.8 billion emails sent by Epsilon in April, May and June 2015 across multiple industries and approximately 150 participating clients.

BAU Highlights:

  • Open rates remained steady 30.5% in Q2 2015 compared to 32.0% in Q1 2015
  • Click rates also remained steady at 3.6% compared to 3.9% in Q1 2015
  • Non-Bounce rates decreased slightly to 96% from 1% in Q1 2015

Triggered Message Email Trends

Triggered message benchmarks are compiled from approximately 350 million triggered emails sent by Epsilon in Q2 2015 across multiple industries. Results track campaigns deployed as a result of an action or trigger such as Welcome, Abandon Shopping Cart, Thank You and Anniversary.

Triggered Highlights:

  • Triggered messages accounted for 4.3% of total email volume in Q2 2015, 14.1% higher than Q2 2014
  • Open rates for triggered messages, at 54.5%, were slightly higher than Q1 2015 (52.8%)
  • Triggered click rates increased to 12.1% from 9.7% in Q1 2015

For more information and industry-specific benchmarks, the Q2 2015 Email Trends and Benchmark report is available at:


About Epsilon

Epsilon is the global leader in creating connections between people and brands. An all-encompassing global marketing company, we harness the power of rich data, groundbreaking technologies, engaging creative and transformative ideas to get the results our clients require. Recognized by Ad Age as the #1 World CRM/Direct Marketing Network, #1 U.S. Digital-Agency Network and #1 U.S. Agency from All Disciplines, Epsilon employs over 7,000 associates in 70 offices worldwide. Epsilon is an Alliance Data company. For more information, visit, follow us on Twitter @EpsilonMktg or call 1.800.309.0505.