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  1. Homepage
  2. AI Capabilities

Artificial intelligence (AI)

Epsilon’s industry-leading COREai provides the decisioning mechanism needed to deliver personalization at scale.

A smiling man surrounded by digital cards displaying customer profile details, behavioral insights, a targeted ad, and a "Verified purchaser" badge, signifying personalized marketing.

Make the right decision—every time, in real time 

Saying the right thing to one person is simple; saying the right thing to everyone is incredibly complex.

Engaging in relevant conversations at scale requires millions of real-time decisions. Epsilon’s COREai analyzes massive amounts of continuously evolving data to determine not only what to say and to whom, but also where, when, how often and how much to spend, while synchronizing messages across your paid, owned and earned channels.

Too much data, not enough insight

Marketers are often drowning in data but lack insight into who their customers are and what matters most to them.

Analysis paralysis

Their attempts to deliver a relevant message to each individual further suffers from an inability to make decisions in real time when they engage consumers across paid, owned and earned channels.

Transform data into insight

Epsilon's COREai harnesses the power of predictive and generative AI to synthesize thousands of data points into a robust understanding of any individual. Who they are, what they care about, how to engage them—where, when, how often—and how much to spend to engage them, based on likely performance and long-term potential.

Make decisions at scale and in real-time

COREai then puts that knowledge to work, helping you decide when to engage each person (or when not to engage them), how often and on what channels, and what to say to them—ensuring each individual conversation is harmonized across your paid, owned and earned channels.

Improve measurement of outcomes

Accurate measurement requires analyzing myriad data points to understand whether your marketing actually moves the needle. COREai not only improves the accuracy of your campaign measurement but also creates an accurate representation of customer lifetime value, the customer journey with your brand and the path to purchase.

What AI can do for your marketing

Understand your customer insights

Analyze vast amounts of data to understand trends, customer preferences and behaviors in real-time.
Read more

Find new customers who are ready to buy

Connect with the right new customers across channels.
Read more

Identify high-value customers

Easily identify high-value, in-market customers for segmentation with the push of a button.
Read more

Personalization at scale requires more than AI.

To ensure your AI is effective at scale, it needs to work in tandem with identity resolution and intelligent creative. With all three, your use cases greatly expand.

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Personalization at scale

Tailor marketing messages, content and creative to individuals at scale with ease. 

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Better customer experience

Anticipate and predict customer needs and preferences to make seamless customer journeys with timely and relevant experiences. 

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Optimizes campaigns across paid, owned and earned channels

Reach in-market customers wherever they are across channels and devices with relevant messages that drive real impact. 

Epsilon’s industry-leading AI capabilities 

Epsilon COREai powers our suite of solutions and is trained on the highest quality data sets. Our models can not only analyze mass amounts of audience data to identify the highest-value customers, but also create a seamless journey and deliver person-based messaging across channels.

What makes us different 

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Superior reach

Deliver the right messages to in-market customers across the open web in real-time.

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Individuals over audiences

2+ billion model updates every minute to engage with individuals—not audiences—at the time of impression.

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Stronger decisioning mechanisms

1,000+ trillion real-time decisions daily for placement, creative and more.

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A history of success

Epsilon clients find, reach and engage with 2-3x more in-market customers.

Epsilon

  • First-party data at scale, down to the SKU level

  • Automated model updates with code that writes itself in real-time

  • Models optimized to the individual

  • Bespoke models with tailored specificity

vs.

Others

  • Minimal first-party data that is limited to conversion

  • Manual model updates with a 6+ week lead time

  • Basic audience snapshots

  • Generic models with little granularity

Epsilon

  • First-party data at scale, down to the SKU level

  • Automated model updates with code that writes itself in real-time

  • Models optimized to the individual

  • Bespoke models with tailored specificity

vs.

Others

  • Minimal first-party data that is limited to conversion

  • Manual model updates with a 6+ week lead time

  • Basic audience snapshots

  • Generic models with little granularity

How are other marketers using AI?

This Epsilon research report examines how marketers are using AI now, and how they hope to evolve in the near future. 

Read more

Learn how our products use AI

All of Epsilon’s solutions are powered by identity. Discover how our solutions can help you meet your goals.

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Epsilon Digital

Use predictive AI to optimize ad performance and spend.

Learn more
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Retail Media

All of Epsilon’s solutions are powered by identity. Discover how our solutions can help you meet your goals.

Learn more
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Customer (Customer Data Platform)

Utilize AI decisioning to develop stronger marketing strategies with the click of a button.

Learn more
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Loyalty

Amp up loyalty offer creation, engagement and reporting with AI-enabled content and decisioning.

Learn more
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Messaging

Personalize every message with real-time AI capabilities. 

Learn more

FAQs

What kind of AI is used in marketing? 

Marketers using AI often utilize predictive AI, generative AI or a combination of both. AI marketing tools will vary depending on a marketer’s use case for AI. Some AI in marketing examples might include:predicting customer behavior based on consumer data, generating creative copy for advertisements, etc.

How does AI marketing get smarter?

AI marketing utilizes AI algorithms to do specific tasks. These AI algorithms are built on data, which is why data quality is important. The more an AI model is utilized and the more data it draws from, the better it gets at doing those marketing tasks.

What are some of the challenges in using AI in marketing?

According to Epsilon research, marketers say data quality issues, implementation complexity and a lack of AI knowledge are common barriers. With the right AI technology partner, brands can develop a strong data foundation with identity resolution and overcome AI interoperability inside a tech stack. A proven AI technology vendor will also have a human touch, balancing automation with human expertise and strategy.

How can marketers get started with AI? 

Brands looking to use AI marketing need to consider their overall goals, use cases and current tech capabilities. The right AI vendor can help you build an AI implementation strategy built on solid data utilizing identity resolution capabilities and clearly explain how AI works inside tech. Talk to one of our experts today.

Other resources

Blog
Better AI starts with strong data and identity
While AI can make life easier for marketers and advertisers, having quality data and identity to fuel that AI is critical to realizing...
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Blog
The next frontier of AI? Data quality
The quality of your data impacts the quality of your AI output. We break down how to assess your data quality.
Learn more
Blog
How to use AI for marketing: A comprehensive guide
This guide examines how artificial intelligence (AI) might revolutionize your marketing initiatives, offering helpful advice and doable...
Learn more
Blog
Higher performing marketing campaigns require more than data and identity
Data bolstered by identity is best used with technology that can activate and measure campaigns with it.
Learn more
Resource center
Craft a quality AI marketing strategy that goes beyond the hype
Experts from Epsilon and guest speaker Forrester explore how successfully use AI to better understand your customers and create higher...
Learn more
Blog
Generative AI vs. predictive AI: How marketers can leverage the power of each
We’ll explore the distinctions between generative AI and predictive AI, their respective benefits and challenges and how they can be...
Learn more