Abacus® reignites lapsed services

Using our Abacus Cooperative and Modeling we helped TNC improve response rates to bring donors one with nature

50

increase in model validation accuracy

Reactiving Deeply Lapsed Donors

The Nature Conservancy (TNC) depends on contributions from donors, but had declining response rates from their internal universe—specifically donors who had been inactive for 19+ months.

Abacus® Delivers

We ran a head-to-head test of TNC’s internal model against Abacus Cooperative. With our model, we improved response rates by mailing deeply lapsed donors more effectively and efficiently. We armed TNC with additional data points, such as where else people are spending, to mail into a deeper universe.

The Nature Conservancy was able to identify donors and bring in 8% more from groups lapsed for 37+ months than they had with their internal model.

"They listen, they are incredibly responsive and they are fluent in solutions. Epsilon brings a lens specific to our program and finds a way to enhance it."

Jaclyn Teffeau, New Member Acquisition Manager, The Nature Conservancy

Solutions

How can you break through?

We get it. Each industry and each company encounters their own unique set of challenges. But what if we repositioned those challenges as opportunities? See just how far we can go.

Data

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Fueling customer loyalty

Abacus® Delivers

The Nature Conservancy was able to identify donors and bring in 8% more from groups lapsed for 37+ months than they had with their internal model.