Privacy Policy

Understand how and why Epsilon collects and uses information provided by users of our Sites.

What information do we receive?
How do we collect data?
How do we use the information we collect?
Who do we share your data with?
Choices and access
Do Not Track
Access to personal information
Retention
U.S.-Swiss Safe Harbor and dispute resolution
Links to third-party sites
Content sharing features
Participation in online forums
Sensitive information
Use of the Sites by children
Security
Changes to this policy
Contact us

Last Revised: September 29, 2016

This privacy policy applies solely to information collected on epsilon.com and other Epsilon affiliate sites that display or link directly to this policy (collectively, “Sites”). Please read this policy before using, or submitting information to, these Sites. You agree to the terms of this privacy policy by using these Sites.

This privacy policy is designed to help ensure that visitors to our Sites understand what data is collected on our Sites and how this data is used or disclosed. This privacy policy also applies only to information collected on Epsilon Sites.

This privacy policy does not apply to data collected through Epsilon’s database services. For more information on Epsilon’s databases, and for instructions on how to opt out, please visit our consumer preference center.

This privacy policy does not apply to information collected by our Shopper’s Voice® survey. For more information on the privacy practices of Shopper’s Voice, please visit the applicable U.S. privacy policy or Canadian privacy policy.

What information do we receive?
We may collect, store and use the information you voluntarily provide to us through our Sites. For instance, we may collect your contact information if you provide it to us through the “contact us” form, or through other forms available on our Sites. These registration forms may ask for such information as your name, the company you work for, business title, postal address, email address, telephone number and other information. You must be 18 years of age or older to submit this registration information to our Sites.

Epsilon may also obtain personal information from you regarding any job postings you may apply to, such as name, email address, mailing address, employment history and any other personal information contained in your résumé/CV that you submit through our Sites.

In addition, if you choose to correspond with us through email, we may retain the content of your email messages together with your email address and the resulting correspondence with you.

You may also disclose certain information about yourself on message boards, chat, profile pages and blogs and other services to which you are able to post information and materials. Please note that any information you post or disclose through these services will become public information, and may be available to visitors to our Sites and to the general public. We urge you to be very careful when deciding to disclose your personal information, or any other information, on our Sites.

Further, our servers may automatically collect certain information from your browser when you visit our Sites. This information may include the type of web browser you are using and its version, your IP address and the pages you visited on our Sites. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, and to improve marketing, analytics or site functionality.

How do we collect data?
Outside of your providing and our receiving your contact information as outlined above, we, or our service providers, may also collect information about your browser or device through various technologies, some of which are outlined below.

Cookies
Cookies are small text files that store data using your web browser to make your browsing experience easier and faster. We, and our third-party service providers who assist with managing our Sites, may use cookies and similar technologies on our Sites. We use performance and functionality cookies, as described below, to improve the performance of our Sites and to make our Sites more user-friendly. To learn more about cookies, visit http://www.allaboutcookies.org/.

The European Union Directive 2009/136/EC, amending Directive 2002/58/EC on Privacy and Electronic Communications (otherwise known as the e-Privacy or Cookie Directive), and laws in EU countries implementing such directive, may require user consent before a site may place cookies and other similar technologies on your browser or to use such technologies to access information on your browser. Where required, we provide notice to consumers of our cookie practices upon visiting our Sites, and by using our Sites you agree to the use of cookies in Europe, as detailed below.

Types of Cookies used by Epsilon on our Sites
Performance cookies: These cookies collect information about how visitors use our Sites for web analytics purposes. For instance, we may use cookies to analyze which pages visitors go to most often and if they receive any error messages. These cookies are used to help improve our Sites and your experience on our Sites. By using our Sites, you agree that we can place these types of cookies on your browser.

Functionality cookies:
These cookies allow our Sites to remember choices you make (such as remembering your username and password, language preference or the region you are in) and provide enhanced, more personalized features. These cookies may also be used to remember changes you have made to text size, fonts and other personalizations. They may also be used to provide services you have requested, such as keeping you logged in to your account as you browse the internet. These cookies do not collect information about your browsing activity on other websites. By using our Sites, or by signing up for an account with us, you agree that we can place these types of cookies on your browser.

Interest-Based Advertising cookies: For information on cookies that are used for interest-based advertising, please see below under Interest-Based Advertising.

Other tracking technologies
We, and our service providers, may use other technologies, such as beacons, tags and scripts, on our Sites for analytics and administrative purposes. These technologies may be used in analyzing trends, administering the Site, recording users’ movements around the Site and gathering demographic information about our visitor base as a whole. We may receive reports based on the use of these technologies by these companies on an aggregated basis.

We may partner with third parties who provide certain features on our Sites, or to display advertising, based upon your web browsing activity using local storage objects (LSOs) such as Flash to collect and store information. Various browsers may offer their own management tools for removing Flash LSOs. To manage Flash LSOs, please click here.

For any questions related to our web technologies, you may contact us via email at privacy@epsilon.com.

How do we use the information we collect?
We may use the information you provided to us in the forms on our Sites or through email correspondence with us to market to you per the preferences you specified when you registered on our Sites. Our marketing efforts include business-to-business direct marketing and promotional information related to our marketing services.

We may also use the information we collect to fulfill requests you have made to us, such as to communicate with you, respond to your inquiries and provide newsletters or updates. We may also use your information to make our Sites easier for you to use. We may use the information to inform you of service and product updates, white papers, new products, market research opportunities and other related information from us.

We may use the information you provide us on our career page to send you a welcome email and to verify your username and password for employee recruitment purposes as well as to respond to your requests for information.

We may use the information it automatically collects from your browser to analyze trends, administer our Sites, note users’ activities on our Sites, help us understand the parts of our Sites visited most often and gather broad demographic information for aggregate use in improving our Sites.

Interest-Based Advertising or Cross-App Advertising
As you browse the internet or go across mobile apps, you may see advertisements on the web pages or the apps you visit. Some of these ads may be more relevant to you based on a variety of factors, such as the previous websites or apps you have visited, your perceived interests and your demographic information. This practice is called Interest-Based Advertising or Cross-App Advertising. To learn more about this practice, please visit the Network Advertising Initiative’s website.

We may work with our advertising partners to enable the delivery of relevant messages to the right consumers while protecting consumer privacy and offering choices about participating in such activities. Our third-party partners may use technologies, such as cookies, to gather information about your activities on this Site and other sites in order to provide you with relevant advertising. Relevant advertising does not result in more ads, but rather the relevancy of the ads you see.

To learn about how to opt out of receiving relevant advertisements on the web or mobile apps, visit the Relevant Advertising Opt-Out section below.

Who do we share your data with?
We may share or disclose the information we collect or receive through this Site:

  • With our affiliate companies who may be able to address or respond to your inquiries.
  • With our service providers who perform services on our behalf.
  • To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
  • As we believe to be necessary or appropriate: (a) under applicable law; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

We may transfer your personal information from your country of residence to countries that may not require the same level of data protection for your personal information as provided in your country of residence.

We may share your personal information with any other party with your prior consent.

Choices and access
Client/prospect opt-out
We maintain contact lists to communicate with our clients and prospects. Individuals must affirmatively ask to join one or more of our email lists by registering on our Sites. All email messages sent to these lists include an opportunity to unsubscribe or opt out of future email messages. You may also request to be removed from future email messages by contacting us via email or by using the links below:

North America: privacy@epsilon.com or opt out online
Asian-Pacific region: apac-privacy@epsilon.com or opt out online
European Union and EEA: emeaprivacy@epsilon.com or opt out online (Français and Deutsch)

We also maintain a postal mailing list to communicate with our clients and prospects. You can request to be removed from our mailing list by sending your name and postal address to us via email or postal mail to one of the addresses listed below under Contact us.

For more information on Epsilon’s databases and for information on how to opt out, please visit our consumer preference center.

Relevant Advertising Opt-Out
You can opt out of relevant advertising through the following means:

U.S. Visitors:
You may visit the Network Advertising Initiative (NAI) to learn more about its program and to opt out of the Interest-Based Advertising delivered by NAI members on web pages using cookies by visiting:
http://www.networkadvertising.org/choices/.
We adhere to the Digital Advertising Alliance’s (“DAA”) Self-Regulatory Principles. You can visit the DAA to learn more about its program and to "opt out" of the online behavioral advertising delivered by its particpants on web pages using cookies by visiting: http://www.aboutads.info/.

European Union Visitors:
We support the European Digital Advertising Alliance’s (“EDAA”) Self-Regulatory Principles. You can visit the EDAA to learn more about its program and opt out of the online behavioral advertising delivered by its particpants on web pages using cookies by visiting: http://www.youronlinechoices.eu.

Canadian Visitors:
We support the Digital Advertising Alliance of Canada’s (“DAAC”) Self-Regulatory Principles. You can visit the DAAC to learn more about its program and opt out of the online behavioral advertising delivered by its particpants on web pages using cookies by visiting: http://youradchoices.ca/choices/.

Australian Visitors:
We support the Australian Digital Advertising Alliance (“ADAA”) Australian Guideline for Third Party Online Behavioural Advertising. You can visit the ADAA to learn more about its program and opt out of the online behavioral advertising delivered by its particpants on web pages using cookies by visiting: http://www.youronlinechoices.com.au/opt-out/.

Please note that these opt-outs operate by placing a cookie on your device that is unique to the browser you use to opt out. If you change browsers or computers, or delete the cookies on your computer, you will need to opt out again. For any questions related to our digital services, you may contact us via email at privacy@epsilon.com.

Do Not Track
Please note that, at this time, Epsilon does not honor browsers’ Do Not Track (DNT) signals, due to
the lack of clarity around the standards for the DNT signal.

Access to personal information
At Epsilon, we believe it is important to provide consumers with clear information about the data available in our databases. If your personal information changes, or if you no longer desire our service, you may correct, delete or ask to have your information removed by contacting us.

U.S. residents may request access to learn what information Epsilon has about your household in our databases using our marketing data summary request form. You may request access by visiting this page: consumer preference center.

For non-U.S. residents, please contact us via email or postal mail at one of the addresses listed below under Contact us. We will respond to your requests within 14 business days.

Retention
Epsilon retains your information for as long as you have an open and active account profile with us or as needed to provide you the services you requested. We will retain and use your information to comply with our legal obligations, resolve disputes and enforce our agreements.

We will retain the minimum amount of your information necessary to maintain a record of your opt-out if you choose to opt out of our communications.

U.S.-Swiss Safe Harbor and dispute resolution
Epsilon complies with the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information from Switzerland. When you register with Epsilon, you agree that the personal information collected in Switzerland may be transferred across international borders to complete your request.

Epsilon Data Management, LLC and Alliance Data FHC, Inc., trading as Epsilon International, annually certify that they adhere to the U.S.-Swiss Safe Harbor Framework of notice, choice, onward transfer, security, data integrity, access and enforcement. Please see the U.S. Department of Commerce’s website at https://safeharbor.export.gov/swisslist.aspx for details regarding our compliance and to learn more about the U.S.-Swiss Safe Harbor Framework.

In compliance with the U.S.-EU and U.S.-Swiss Safe Harbor Principles, Epsilon commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact Epsilon at privacy@epsilon.com.

Epsilon has further committed to refer unresolved privacy complaints under the U.S.-EU and U.S.-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU Safe Harbor, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgement of your complaint, or if your complaint is not satisfactorily addressed, please visit bbb.org/us/safe-harbor-complaints for more information or to file a complaint.

Links to third-party sites
Our Sites contain links to unaffiliated third-party sites. We do not endorse or make any representations about any third-party sites (or any information, software or other products or materials found there) to which our sites might link. This privacy policy does not apply to the information collection and use practices of third-party sites. We encourage you to review the privacy policies of these unaffiliated third-party sites to understand their data collection and use practices.

Content sharing features
Our sites include social media sharing features, such as LinkedIn and Twitter buttons, and may set a cookie to enable the feature to function properly. These features may collect your IP address and which page you are visiting on our Sites. Social media features are governed by that social media company’s privacy policy.

We may also allow you to email useful information from our Sites to a friend or colleague. If you choose to do so, we may ask you to provide your full name and email address, as well as your friend’s complete email address. We will send your friend a one-time email inviting him or her to visit the site, except where prohibited by law. Your friend or colleague may contact us at privacy@epsilon.com to opt out.

Participation in online forums
Our sites provide opportunities to participate in various online forums (for example, the Epsilon blog A Brand New View). If you contribute any content to an online forum, you retain your rights to any content you post. However, by posting content on or through an online forum, you grant us a worldwide, nonexclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute your content in any and all media or distribution methods (now known or later developed) for any and all purposes.

Any content you post to an online forum may be publically viewed and used by anyone on the internet. You are responsible for any content you post, and for any consequences thereof, including the use of your content by other users. To protect your privacy, we remind you and ask you to not submit personal information in a public forum.

By posting, you agree not to post any content that (i) is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable; (ii) you do not have a right to make available under any law or under contractual or fiduciary relationships; (iii) infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party; or (iv) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.

We may prescreen, refuse or remove any content that you post. We may also modify or adapt your content in order to transmit, display or distribute it.

We do not control the content posted by public users to our Sites and, as such, do not guarantee the accuracy, integrity or quality of such content. Under no circumstances will we be liable in any way for any user-contributed content, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any user-contributed content.

To request removal of your personal information from our online forums, or to notify us of a posting that violates our rules for posting in Epsilon’s online forums described above, please contact us at privacy@epsilon.com. If we are unable to remove your personal information, we will let you know that we are unable to do so and why.

Sensitive information
We ask that you not send or disclose any sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) to us through our Sites or otherwise.

Use of the Sites by children
Our Sites are not intended for children under the age of thirteen (13). We ask that children not provide personal information through our Sites. If we become aware that we have collected personal information from a child under the age of 13, we will delete that information from our records.

Security
We use physical, electronic and administrative safeguards designed to protect your personal information against loss, misuse or alteration. All information is stored securely and may only be accessed by employees with a legitimate business need to access the information. No method of transmission over the internet, or method of electronic storage, is 100 percent secure, and we cannot guarantee its absolute security.

Changes to this policy
We may revise this privacy policy from time to time. If we identify new material purposes for the information already collected from you, we will seek your express consent prior to using your information for any new purpose. Any other changes to this privacy policy will be posted here and other places we deem appropriate so that you are aware of what changes have been made in how we collect, use and disclose your information.

You should bookmark and periodically review this page to ensure that you are familiar with the most current version of this policy. You can determine when this policy was last revised by checking the “Last Revised” legend at the top of this policy. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this site prior to the change becoming effective.

Contact us
To ask questions about Epsilon’s privacy policy or to request more information on Epsilon’s privacy practices, email us or send correspondence to:

North America
privacy@epsilon.com
Epsilon
2550 Crescent Drive
Lafayette, CO 80026
Attn: Privacy Manager

EU and EEA region
emeaprivacy@epsilon.com
Epsilon International
Attention: Privacy
Teddington House
67 Broad Street, Teddington
Middlesex TW11 8QZ, UK

Asian-Pacific region
apac-privacy@epsilon.com
Epsilon International-APAC
Attention: Privacy
Room 2601, 26/F
Hopewell Centre
183 Queen’s Road East
Wanchai, Hong Kong