Kevin MableySenior Vice President, Strategic Consulting Group

How can you deliver an award winning customer experience?

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Providing an award winning customer experience (CX) to consumers goes beyond just being “nice.” Properly training your customer facing associates is certainly important, but as my colleague Bob Moorhead recently stated, “top notch customer service is driven by having the proper data and technology in place to fulfill customer goals.”  In other words, it’s not […]

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