Healthy Customers & Customer Relationships

Balance rewards loyalty program promotes healthy lifestyles, healthy outcomes and healthy relationships

190M+

members enrolled

4M+

purchase transactions per day

4B+

loyalty requests per year

Delivering healthy outcomes

How can Walgreens create customer relationships while promoting a healthy lifestyle? They sought after an incentive-based loyalty program, offering easy ways for customers to save money and be rewarded for purchases, services, and healthy behaviors.

Results to feel good about

To encourage healthy outcomes, you need to make goals achievable. With a loyalty platform that supports and routes data for each interaction, Balance Rewards members see every day wins — in-store enrollments, online purchases and activity uploads from devices such as FitBit.

Loyalty
Achieving goals and earning points feels good. So we’re enabling members to earn rewards electronically and redeem points in real-time at the point-of-sale.

Strategic Consulting
Healthy choices are everywhere. So we integrated web services support and real-time enrollment through multiple channels.

"We were able to launch a [loyalty] program in a few short months ... we wouldn’t have been able to do it without Epsilon and the partnership we’ve built."

Kelly Smolinski, Director, Customer Systems, Walgreens

Solutions

How can you break through?

We get it. Each industry and each company encounters their own unique set of challenges. But what if we repositioned those challenges as opportunities? See just how far we can go.

Loyalty

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