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    1. Homepage
    2. Case Studies
    3. Walgreens

    Healthy Customers & Customer Relationships

    Balance rewards loyalty program promotes healthy lifestyles, healthy outcomes and healthy relationships

    190M+

    members enrolled

    4M+

    purchase transactions per day

    4B+

    loyalty requests per year

    Delivering healthy outcomes

    How can Walgreens create customer relationships while promoting a healthy lifestyle? They sought after an incentive-based loyalty program, offering easy ways for customers to save money and be rewarded for purchases, services, and healthy behaviors.

    Results to feel good about

    To encourage healthy outcomes, you need to make goals achievable. With a loyalty platform that supports and routes data for each interaction, Balance Rewards members see every day wins — in-store enrollments, online purchases and activity uploads from devices such as FitBit.

    Loyalty
    Achieving goals and earning points feels good. So we’re enabling members to earn rewards electronically and redeem points in real-time at the point-of-sale.

    Strategic Consulting
    Healthy choices are everywhere. So we integrated web services support and real-time enrollment through multiple channels.

    "We were able to launch a [loyalty] program in a few short months ... we wouldn’t have been able to do it without Epsilon and the partnership we’ve built."
    Kelly Smolinski, Director, Customer Systems, Walgreens
    Solutions

    How can you break through?

    We get it. Each industry and each company encounters their own unique set of challenges. But what if we repositioned those challenges as opportunities? See just how far we can go.

    Loyalty

    Next pick for you: Dunkin'
    Brewing better customer connections