Loyalty program and rewards promote healthy lifestyles, healthy outcomes and healthy customer relationships
190M+
members enrolled4M+
purchase transactions per day4B+
loyalty requests per year
How can Walgreens create customer relationships while promoting a healthy lifestyle? They sought after an incentive-based loyalty program, offering easy ways for customers to save money and be rewarded for purchases, services and healthy behaviours.
Results to feel good about
To encourage healthy outcomes, you need to make goals achievable. With a loyalty platform that supports and routes data for each interaction, Balance Rewards members see every day wins — in-store enrollments, online purchases and activity uploads from devices such as FitBit.
Loyalty
Achieving goals and earning points feels good. So we’re enabling members to earn rewards electronically and redeem points in real-time at the point-of-sale.
Strategic Consulting
Healthy choices are everywhere. So we integrated web services support and real-time enrollment through multiple channels.
We were able to launch a [loyalty] program in a few short months ... we wouldn’t have been able to do it without Epsilon and the partnership we’ve built."Director, Customer Systems at Walgreens