Digital Marketer's Guide: Level up your metrics

How to rethink your digital media KPIs

Digital marketing has never been more sophisticated, yet many of us are still measuring campaign success with metrics that barely scratch the surface.

It’s not that traditional metrics like reach, clicks and ROAS aren’t helpful, but if you’re serious about understanding true campaign performance and driving real business impact, it’s time to think bigger.

Key challenges of measuring digital media success 

Many marketers are up to their eyeballs in data, desperately trying to make sense of numbers that don’t always tell the full story. We’ve all been there: celebrating a campaign with impressive reach numbers that didn’t drive sales. The list goes on.

1. Attribution is getting more complex. With third-party cookies already eliminated from most browsers and privacy regulations tightening, the old ways of tracking customer journeys are becoming obsolete.
2. Executives want proof of ROI. CMOs are under increasing pressure to demonstrate clear business impact, not just marketing activity.
3. Consumer behaviour has evolved. People interact with brands across multiple touchpoints and channels, making single-metric evaluation nearly impossible.
4. Competition for attention is fierce. With more brands vying for consumer attention than ever before, understanding true effectiveness is crucial.

3 essential digital media metrics

To help you take your digital media metrics to the next level, in this guide, we explore three “industry standard” metrics and show you how to level up.

1. Moving past broad exposure: Reach vs. unique reach.

Reach numbers help you figure out how many people you’re talking to, but are they the right people?

2. Above basic counting: Clicks vs. cost per action.

Clicks often fall short when it comes to actually measuring achievement, CPA can help you see what’s working and what’s not.

3. More than simple returns: ROAS vs. incremental ROAS (iROAS).

ROAS can help you celebrate campaigns that drive attention, but iROAS will help you prioritise the ones that actually drive demand.

Ready to upgrade your measurement mindset? Download the full guide to learn more.