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    4. Direct Mail Guide: Creating a strategic growth driver
    Whitepaper

    Direct Mail Guide: Creating a strategic growth driver

    A smiling Black woman happily opens mail next to a blue graphic titled "Direct mail as a strategic growth channel" by Epsilon.
    Key takeaways

    What matters most

    • Why direct mail suits an uncertain marketing landscape, and how it strengthens the channels around it
    • How to prioritise the households most likely to respond, and avoid paying for duplicated rented lists
    • How to design every campaign as a test, with holdout groups so lift is measured rather than assumed
    • How to judge direct mail beyond response, across total response and revenue, incremental lift, long-term brand impact and lifetime value
    • How to manage costs through small targeted tests, less expensive offers, postal optimisation and a longer-term view of ROI
    • How Audley Travel used affluent lookalike audiences to achieve a 21:1 return on ad spend

    Rising digital costs and unreliable attribution have left many marketers looking for a channel they can control, test and measure properly. Direct mail gives you a say over who you reach, how they engage and what results you generate, and nine in 10 marketing leaders increased their direct mail investment year on year.

    Powered by first-party and permission-based data, it works without relying on cookies or device IDs. It also lifts the channels around it, because a physical touchpoint reinforces digital impressions and helps lift engagement and conversion across the campaign. This whitepaper looks at how automation, modern data and better measurement have made direct mail a performance channel rather than a legacy tactic, and how to run it efficiently.

    Who it's for

    Marketing leaders and senior marketers who are accountable for ROI and need to decide where direct mail sits in the mix, how to build and measure a programme, and how to keep costs under control.

    What's inside

    The guide starts with why direct mail matters in 2026 and how real-time, trigger-based campaigns have changed the way it is produced and delivered. It then sets out seven ways to build an effective and efficient programme, including a case study from Audley Travel, followed by four ways to measure results and a practical section on managing costs.

    Topics:Data

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