A global fashion house, aimed to drive growth by selectively reaching new and lapsed customers with a strong propensity to buy.
The audience strategy was built from the brand's strongest purchasers, identifying new and lapsed shoppers with a similar buying profile.
Recent purchasers were recognised and suppressed in real time, ensuring spend worked harder across both recruitment and reactivation. Closed-loop measurement linked media exposure directly to verified online and in-store transactions.
Results:
- 17:1 brand ROAS
- 58% new customer orders
- £148 average order value
- £9.62 CPA across new and existing customers