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  1. Homepage
  2. Case Studies
  3. National Quick-Service Restaurant Brand

Reaching new QSR customers and driving conversion with retail media

Serving up campaign results

8.7M
new prospects reached
73%
of conversions occurred within 4 days

Driving growth beyond the core customer base

Quick-service restaurant brands rely on repeat visits, but sustained growth requires reaching new customers and motivating them to act quickly. Traditional prospecting methods often lack the precision to identify high-value audiences or measure how media exposure drives conversion.

By activating retail media audiences, the brand was able to reach new-to-brand customers at scale and understand how quickly those audiences converted after ad exposure.

A smiling man with purple dreadlocks holds a credit card while looking at a laptop on a wooden table.

Activating new-to-brand audiences

The campaign focused on reaching new customers who had not previously engaged with the brand. Using retail media data, the team built audiences designed to expand reach without sacrificing relevance.

A smiling young man lies on a sofa, holding a credit card and using a laptop.

Scaling reach through offsite activaiton

Retail media audiences were activated through offsite advertising to extend reach beyond owned or in-store channels. Closed-loop measurement connected ad exposure to conversion behavior, providing visibility into how quickly new audiences took action.

A woman in a yellow sweater opens a small brown takeout box at a desk with a laptop.

Driving fast conversion from new reach

The campaign reached 8.7M new prospects, expanding the brand’s addressable audience. Conversions followed quickly, with 73% occurring within four days of ad exposure.

Are you ready to get more from your retail media spend?

See how offsite retail media helps you reach new customers and drive faster conversion.

Epsilon Retail Media

Epsilon Digital

NEXT PICK FOR YOU: LEADING CPG BRAND
How offsite media can complement onsite retail media.