How people access healthcare information today

Whether it’s because they have a new symptom or are due for a checkup, when people search for healthcare information, they often do additional research and leverage sources like social media sites, search engines and AI chatbots.

Check out this infographic to see what Epsilon’s consumer research discovered about how people search for healthcare information, including:

• Who relies on AI tools to search for healthcare information
• How people use search engines like Google, Yahoo and Bing
• Which social media sites people use to search for healthcare information
• What criteria make healthcare information trustworthy